Terms of service

Veera Access | Terms & Conditions  

1. Definitions  

  • agreement means these terms and conditions and any document to which they are attached, or which refers to these terms and conditions.  

  • proposal means the document to which these terms and conditions are attached.  

  • we, us, our means Veera Access.  

  • you means the client named in the proposal.  

2. Agreement  

This agreement applies unless otherwise agreed in writing. You accept and agree to be bound by these terms by continuing to engage us.  

3. Scope of Work and Our Role  

(a) Services to be provided are outlined in the proposal. We will commence services on the date specified unless otherwise agreed in writing.  

(b) Additional services must be agreed in writing. We are not bound to perform any additional services unless agreed to in writing.  

(c) If additional services are performed, these terms apply and a reasonable fee will be charged unless otherwise agreed.  

4. Your Obligations  

(a) You agree to provide all relevant information requested. If not provided, we may not be able to deliver services as expected or within agreed timeframes.  

(b) You are responsible for errors or omissions in content or documents you provide. You may not reject, and we are not liable for, any content you have approved.  

(c) Our name and opinions must not be used in any public documents without our written consent.  

5. Confidentiality  

(a) We will not disclose your confidential information unless authorised or required by law.  

(b) Confidentiality does not apply to information that is public knowledge or widely known.  

6. Our Fees  

(a) Fees are set out in the proposal.  

(b) Estimates are indicative only and not fixed.  

(c) If the scope changes, fees may be revised. You will be advised of any revision and the reasons for it.  

7. Disbursements and Office Services  

(a) Disbursements (e.g., travel, accommodation) will be charged at cost. Major costs may require advance payment.  

(b) No separate charge for routine office services (e.g., photocopying, faxes, standard communications), unless otherwise agreed. Our admin fee covers general project support and coordination.  

8. Billing and Accounts  

(a) Invoices will be issued monthly and/or upon project completion. GST or applicable taxes are additional.  

(b) Where a deposit is required, it must be paid before services commence.  

(c) Invoices are due by the 20th of the month following issue. Late payments may result in:  

  • (i) work suspension, and/or  

  • (ii) interest charged at 14% per annum, compounded monthly.  

(d) Offsets or counterclaims may not be used to withhold payment. You must reimburse collection costs, including legal fees.  

(e) If services are provided as part of services to a third party, you remain liable for payment, regardless of whether that party has paid you.  

(f) If invoicing another party, you are liable if they fail to pay.  

(g) We are open to discussing any invoice concerns.  

9. Intellectual Property  

(a) You own the copyright in content we create for you and materials you provide.  

(b) We retain IP in our templates and systems. You may not reproduce or copy these without written permission.  

(c) We grant you a license to use our IP solely for service-related purposes.  

10. Electronic Communications  

(a) Communications may be electronic unless otherwise agreed. We are not liable for issues arising from electronic communication (e.g., viruses, interception).  

(b) If unsure about any communication from us, contact us immediately.  

11. External Information and Public Records  

We may rely on third-party sources which may contain inaccuracies. We are not liable for any resulting losses.  

12. Privacy  

We may collect and hold personal information. Under the Privacy Act 2020 (NZ), you have rights to access and correct this information.  

13. Liability, Termination and Assignment  

(a) We are not liable for indirect or consequential losses.  

(b) Our total liability is limited to the fees paid for the relevant services.  

(c) Either party may terminate the agreement if the other materially breaches it and fails to remedy the breach within 28 days of notice (or if the breach is not remediable).  

(d) Your rights under this agreement cannot be assigned without our written consent.  

(e) We may use insured contractors to deliver some services. While we coordinate and oversee their work as part of our service, each contractor is responsible for their own professional conduct and holds their own insurance. We remain responsible for the overall delivery of services under this agreement.  

14. Law and Jurisdiction  

This agreement is governed by New Zealand law and subject to the exclusive jurisdiction of New Zealand courts.